Amba Health and Care Ltd is seeking a proactive and versatile Operations Support Assistant to join our team. This role involves a mix of administrative, technical and operational responsibilities, requiring a hands-on and adaptable approach. This is a great opportunity to develop your skills within a growing, innovative organisation.
About Amba
Based in the UK, but with operations in the UK, US and Canada, our unique technology is transforming the way seniors in our communities are cared for. By providing actionable insights and alerts to caregivers, Amba users are delivering more personalised care and becoming increasingly efficient caregivers. We’re helping solve a huge global problem as our populations age!
By connecting passive sensors in seniors homes (or care homes) with simple to use software, caregivers are able to provide the exact care a senior needs, rather than just going through the motions of low value tasks that waste carer time, disturb seniors and potentially miss serious issues.
Amba is a SaaS model (software as a service) and we work alongside leading manufacturers to source passive sensors that we can connect to our caregiver software. The result is that carers can use Amba to get immediate insight into the entire health and wellness of a senior, from sleep, hydration, medication and even continence from a single dashboard.
About the role
You will be key in providing support with platform monitoring, device installation, configuration activities, and assisting with ad-hoc errands and on-the-ground support. A valid driving license and access to your own car are essential, as the role involves regular travel and occasional overnight stays within the UK. As a large portion of our customer base is in the USA, very rare travel there may be required, so a valid passport is also essential.
Full training will be provided.
Key Responsibilities:
- Perform general administrative tasks, including filing, data entry, and managing documentation.
- Assist with installing and configuring devices and equipment as directed (Full training will be provided)
- Monitor and oversee the Amba platform under the guidance of senior staff.
- Act as a ‘runner’ to support various operational needs across the organisation.
- Manage and maintain inventory of supplies and equipment.
- Provide support during installations within the UK, with the ability to travel and stay overnight as needed.
- Rarely, travel to the USA as required, to provide installation support.
Requirements:
Essential
- A valid driving license and access to own car for travel within the UK.
- A valid passport for international travel.
- Ability to regularly visit the office site based in Chepstow
- Proven organisational skills, attention to detail, and the ability to handle administrative tasks efficiently.
- A proactive approach and the ability to take initiative.
- Ability to work independently and as part of a team.
- Flexibility to occasionally support USA time zones remotely.
- Occasional customer-facing duties, so a professional appearance and excellent communication skills.
Desirable
- Experience in the adult social care sector.
- Interest in healthcare and technology designed to support vulnerable individuals.
Location and hours
Remote/office split (Office is based in Chepstow)
Reporting to: Senior Customer Success Manager
Job Type: Part-time, 30 hours per week
Salary and benefits
Salary range: £22-26,000 per annum (pro-rated)
- Flexible working hours within the parameters of business needs and operational requirements
- Laptop and equipment for a home office if needed (monitor, devices, chair etc.)
- A salary sacrifice pension scheme and enhanced employer pension contributions
- A generous holiday policy that includes 25 days, plus bank holidays, with an additional two days per year after two years of continuous service (pro-rated)
- Enhanced maternity and paternity leave.
- A subscription to the financial wellbeing platform Mintago, with access to free expert advice and tools to help plan and manage your finances, helping to reduce financial stress.
- A life insurance policy with a lump sum payment of four times your salary to your nominated beneficiary in the event of your death whilst an employee.
- Discounts for online workouts and more than 3,000 health and fitness clubs nationwide.
- Opportunity to grow this role within a rapidly expanding organisation.
- Equity in the company through a share option scheme because we want everyone to have a stake in our success.
How to apply and what to expect from the
Send a CV and paragraph on why you would be a good fit for the role and Amba to [email protected]
Once we have received your application, we will aim to get back to you within 1 week. Our process is:
- Initial call (up to 20 mins) with Pete (Customer Success Manager) or Ben (Solution Implementation Coordinator).
- Second interview (1 x 30 mins) with Pete (CSM) and Rebecca (Program Director) or Juliette (Office Manager).
During both interviews you will have the opportunity to ask questions about the role and the company so come prepared with any questions you may have.
If offered the role, please note that pre-employment screening checks for this position will include a basic disclosure check.
We want to build a diverse team that we believe will contribute to our success as a company. We are committed to creating an inclusive workplace and welcome applicants from all backgrounds.
Please let us know if you require any reasonable adjustments during the application or interview process, and we’ll do our best to accommodate.
We aim to make recruitment decisions quickly so you can expect a quick response to your application.
We’re looking forward to your email 👩💻